d7i.com | | | | | 04.07.12 | Avoid Declines and Increase Sales |
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| New terminal features were recently implemented to enhance the overall customer experience and decrease the number of declines associated with “card-present” transactions using debit/prepaid cards. |
| Approve More Transactions with Partial Authorizations!
The Partial Authorization process helps to avoid declines when a customer’s balance on their debit or prepaid card does not cover the full purchase amount. Instead of being declined, the transaction is approved for the available card balance, allowing the customer to complete the transaction using a second form of payment. This process not only improves the overall customer experience, it results in increased revenue directly to your bottom line.
Increase Your Customer’s True Spending Power with Real-Time Authorization Reversals
Help Customers Realize Their True Spending Power with Balance Responses
Prepaid cards are growing in popularity and some customers may lose track of their available balances. A Balance Response provides prepaid cardholders with their exact balance before or after a transaction. This feature results in fewer purchase attempts that exceed a customer’s available balances and leads to fewer declines, saving time and money at the point-of-sale.
What should you do as a merchant?
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Ensure your point-of-sale system is setup to support processing Partial Authorization responses, split tender transactions, Real-Time Reversal transactions, and is able to display and/or print account balances.
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Train customer-facing and other relevant staff in the new procedures for Partial Approval/split tender transactions, and show them how to recognize a balance due environment to avoid customers leaving prior to completing the transaction. Also, show them how and when to initiate a Real-Time Authorization Reversal, and make them familiar with the process for displaying and/or printing s receipt that details the cardholder’s remaining account balance.
F.A.Q.
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What is a Partial Authorization?
When a Debit or Prepaid authorization is initiated, the issuer can respond with an approval amount less than the requested amount. Partial authorizations are common in the hospitality and T&E industries, as well as at gas stations.
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How does a Partial Authorization benefit me?
Partial Authorization allows you to split-tender purchases allowing customers with a debit and/or prepaid card to complete the transaction using multiple payment options. This decreases the number of declined transactions while increasing the number of sales.
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How will I know if there is a balance due?
A balance due should appear on your point-of-sale terminal when the initial payment method doesn’t cover the entire purchase. Please be sure to confirm that the entire transaction has been completed before allowing the customer to leave with merchandise/service.
Contact us for additional assistance.
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What is an Account Balance Response?
For prepaid transactions only, the issuer must include the remaining available balance in the cardholder’s account in the authorization response message field.
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How does an Account Balance Response benefit me?
When prepaid issuers can transmit account balance information in an authorization response, cardholders will attempt fewer purchases that exceed their available balances, leading to fewer declines at the POS – saving you time and money.
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What is a Real-Time Authorization Reversal?
A real-time Authorization Reversal is initiated when the cardholder decides that they do not want to proceed with the transaction. It immediately returns balances held by issuers when the transaction is not completed.
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How does a Real-Time Authorization Reversal benefit me?
A Real-Time Authorization Reversal will restore the customers available balance by reducing issuer holds placed on available balances when transactions are not completed, therefore increasing the balance available for the customer to spend and reducing declines at the POS.
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What transactions require Partial Authorizations?
Card-present transactions occurring at attended terminals for all Debit MasterCard® and Maestro® (including pin-based Maestro) account ranges, and all Discover® cards.
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What card types require Account Balance Response support?
For all prepaid MasterCard® Debit, Maestro®, and Discover® transactions.
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